Refund policy

30-day return requests

ASEC GROUP HOME accepts return requests for eligible defective and non-defective items within 30 calendar days after delivery. Email support@asecgrouphome.com with your order number, the item, and the reason for the return. The 30-day period is a calendar-day window; it is different from the business-day periods used for processing and refunds.

For a change-of-mind return, the item must be unused, clean, undamaged, and complete with the supplied parts and accessories. Keep the original packaging where reasonably available and use suitable protective packaging for the return. Opening a package solely to inspect the item does not automatically prevent a return. Damage caused by misuse, unauthorized alteration, or inadequate return packing is not treated as an original product defect.

For an item that arrived damaged, defective, incorrect, or materially different from the description, explain the problem and provide photographs if reasonably available. A reasonable inspection or test needed to discover the problem does not automatically exclude a return. Report the issue as soon as reasonably possible. An item that appears unsafe should not be used; ask for return-handling instructions before sending it. These procedures do not replace any rights or remedies that continue beyond the 30-day request period under applicable law.

How to send a return

Contact ASEC GROUP HOME before sending the parcel so the return can be matched to the order and the appropriate instructions can be provided. Once the return is authorized, send it within 3 calendar days of receiving those instructions, unless a different arrangement is agreed in writing. A timely request is not rejected simply because support responds after the original 30-day request window has ended.

Use a trackable service and keep your postage receipt and tracking number. Include the order reference inside the parcel and pack the item to protect it during transit. The return address is:
96 PINE GROVE RD
PICAYUNE, MS 39466
United States

This is the store's company mailing and return address. Returns are handled by mail under this policy. Do not send a parcel to a carrier office or to an address printed on the outbound label unless ASEC GROUP HOME has instructed you to do so.

Return costs and fees

For a personal-preference return, such as changing your mind or choosing an item that does not suit your space, you pay the actual return postage charged by the carrier you choose. ASEC GROUP HOME does not charge a separate return administration or restocking fee. A customer-purchased label is not a fixed store fee.

If the return is caused by a defective, transit-damaged, incorrect, or materially misdescribed item, ASEC GROUP HOME pays the necessary return shipping and provides a prepaid label or another no-cost return arrangement. Contact support before paying for a return label in that situation so the correct arrangement can be made.

Standard outbound shipping was free, so no original standard shipping charge is deducted from an approved refund and no notional “free shipping cost” is reclaimed. Eligible refunds include the amount paid for the returned item and the associated refundable sales tax. For an approved full-order cancellation before dispatch, the refund is the full amount paid for the cancelled order. No restocking fee applies.

Inspection and refund timing

After receiving and inspecting your return, ASEC GROUP HOME will issue your approved refund to the original payment method within 5 business days.

If the credit has not appeared after that period, contact support@asecgrouphome.com so the refund can be traced. Refunds are not sent to a different payment method and are never made conditional on another purchase.

Business days mean Monday through Friday, excluding U.S. public holidays.

No direct exchanges

ASEC GROUP HOME does not offer direct exchanges. If you want a different item, request and send back the original item under this policy, then place a separate new order. The new order is subject to availability and its own payment. You do not have to place a new order to receive an eligible refund.

Contact information

Email: support@asecgrouphome.com
Phone:
Address:
96 PINE GROVE RD
PICAYUNE, MS 39466
United States
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC-5), excluding U.S. public holidays.