Shipping policy

Where ASEC GROUP HOME delivers and what shipping costs

ASEC GROUP HOME offers free standard shipping across the United States. Standard outbound shipping is $0.00, with no minimum order value. Military addresses in the AA, AE, and AP regions, including the corresponding APO, FPO, or DPO destinations, are not served. ASEC GROUP HOME does not offer international delivery under this policy.

ASEC GROUP HOME works with trusted carriers, including UPS, FedEx, and freight delivery partners where appropriate, to deliver orders safely and reliably. The service used depends on the parcel and destination; a particular carrier is not guaranteed for every order.

Order cut-off and business days

The daily order cut-off is 5:00 PM (UTC-5), Monday through Friday, excluding U.S. public holidays. UTC-5 is a fixed time offset used throughout the year for this policy. It does not automatically change with daylight saving time.

An order placed and successfully paid before 5:00 PM on a business day enters the processing schedule for that business day. An order placed at or after 5:00 PM, on a weekend, or on a U.S. public holiday enters the schedule on the next business day. This is the scheduling cut-off, not a promise of same-day dispatch. Business days mean Monday through Friday, excluding U.S. public holidays; weekends and those holidays do not count toward the estimates below.

Processing time

Order processing takes 1–2 business days. Processing includes payment and order checks, preparation, packing, and handover to the carrier. The processing range begins with the applicable processing-schedule day described above. If additional information is needed to complete an order, ASEC GROUP HOME will contact you and explain any effect on the expected dispatch date.

Transit time

After handover to the carrier, standard transit takes 4–7 business days. Transit is counted after carrier handover and is separate from order processing. A shipping-label notification alone does not mean the carrier has received the parcel.

Total estimated delivery time

Total estimated delivery time is 5–9 business days: the order-processing range plus the carrier-transit range. Orders after the daily cut-off begin counting from the next business day as explained above. Any applicable delivery estimate displayed before purchase should be retained with the order confirmation.

Tracking and delivery problems

ASEC GROUP HOME sends shipment information and tracking details when available. Tracking can take time to show the carrier's first acceptance scan. If tracking stops updating, delivery passes the stated estimate, or a parcel is marked delivered but cannot be located, email support@asecgrouphome.com with your order number. Check the delivery address and nearby delivery locations if it is safe to do so. ASEC GROUP HOME will assist with the carrier investigation rather than requiring you to resolve the issue alone.

A lost, damaged, or misdelivered parcel is assessed using the order and delivery information. If the order cannot be delivered as agreed and a refund is due, ASEC GROUP HOME will arrange the refund. A carrier's scan does not remove rights available under applicable law.

If dispatch is delayed

Weather, carrier interruptions, or an order issue can affect timing. If ASEC GROUP HOME cannot dispatch within the promised period, ASEC GROUP HOME will notify you of the revised dispatch date and offer the choice to accept the delay or cancel the unshipped portion for a full refund. Required consent and cancellation/refund procedures will be followed; a general delay notice does not permit indefinite postponement. Approved pre-dispatch cancellation refunds are issued within 5 business days, or sooner where required by law. Your payment provider may need up to 10 additional business days to display the credit.

Cancellation or address correction within 24 hours

Email support@asecgrouphome.com within 24 hours of placing the order to request cancellation or an address correction. Include the order number; for an address correction, include both the original address and the complete corrected address. The 24-hour period is measured in elapsed hours, including weekends and holidays. An email received outside support hours is recorded at its receipt time and reviewed when support resumes.

ASEC GROUP HOME does not guarantee a 24-hour hold before fulfilment. A cancellation or address change can be completed only while operationally possible. Once an order is dispatched, cancellation or redirection may not be available. An unsuccessful cancellation request does not remove the right to request an eligible return after delivery. The 24-hour request rule does not restrict cancellation or refund rights arising from an unfulfilled delivery promise or other mandatory consumer protections.

Contact information

Email: support@asecgrouphome.com
Phone:
Address:
96 PINE GROVE RD
PICAYUNE, MS 39466
United States
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC-5), excluding U.S. public holidays.